Electronic checks payments will be assessed a $3.00 processing fee. Credit/debit card payments will be assessed 3.25% of the payment amount.
When making a payment do not double click the “Submit” button, the back arrow or the “Back” button, as it may cause your card to be double charged. If you think this may have happened please contact our office.
Late Fees Apply after the 10th
Please remember that all payments are due on the first of the month. If you are making a payment after the 10th of the month, please add an additional $25 to your total amount due.
Cancellation by insured
Please refer to your policy for insurance company cancellation procedures. Refunds will be returned to named insured on the policy.
COOL membership dues are not prorated and will not be refunded. After policy issuance all refunds will be handled according to the refund policy for the individual company and/or association you are insured with.
If an e-check is returned for insufficient funds, you will be charged a $25 fee. A notice of cancellation for non-payment of premium may be issued by the insurance company and/or association.
The above policies apply to all customers unless previously agreed upon otherwise.